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Return & Refund Policy


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We hope you are fully satisfied with your order, if this is not the case, please read the following terms carefully.


Ordering an item

When placing your order, you are confirming all the personalised elements of your item. You will then be able to access and view a final preview of what your item will look like; we are unable to change your order thereafter.

Once an order has been placed, it cannot be cancelled, due to the personalised nature of our products.



We aim to deliver all items within the dates appearing on your order confirmation, but please note that dates are indicative only. Our manufacturing times may vary given the personalised nature of our products.

You are responsible for being present at the time of delivery, as delivery can only be re-attempted twice. Please check carefully your order confirmation and make sure your address is the correct one; if delivery fails because of an incorrect address or any mistake on your part, we will not be able to refund your items.


Faulty items

Returns and refunds are only issued as a result of faulty or damaged items. Given the personalised nature of our products, we cannot offer returns, refunds or exchanges for any item deemed in an acceptable condition.

Upon receiving the item, if you find a fault or damage you need to report that immediately. Please provide photographic evidence of any fault or damage alongside your query.

Signing for or simply accepting the item means the item is deemed in an acceptable condition. After accepting the item, we will not be able to offer a return and refund.

If your item is faulty and you contact us immediately about it, you will be able to issue a return. Once the returned item has been received by us, we will issue a refund. Please note that refunds do not cover post return costs.


Children safeguarding

As part of our tailoring process and to give your child a personal, extra special experience, you have the chance to include a picture inside your book.

You are responsible for obtaining express authorisation from any party featured in the picture to appear and be reproduced in the book. If you send us a picture without having first obtained the express authorisation of all the persons visible in it, you shall be liable and fully responsible for any type of claim related to the picture and the persons appearing in it.

We do not accept any image or picture that might cause harm to children. In case you attempt to upload a picture containing elements we deem unacceptable, we reserve the right to refuse the picture, cancel your order or inform the relevant authority as to our judgment and discretion.

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